Best Alternatives to Kayako
Help desk with an outcome-priced AI agent. Kay AI $1 per fully resolved ticket (escalations and simple deflections free); Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, white-glove onboarding) priced via a strategy session. Our comprehensive comparison helps you find the perfect Customer Support alternative based on pricing, features, privacy, and workflow requirements. We've hand-picked the top-rated tools with strong free tiers and proven user satisfaction.
Quick Comparison
| Tool | Pricing | Best For |
|---|---|---|
| Freshdesk | free-trial | Help desk ticketing with SLAs, automations and a knowledge b... |
| HappyFox | paid | Omnichannel help desk with unbundled AI. Help Desk from $24/... |
| Gorgias | free-trial | E-commerce help desk with order data in every ticket and an ... |
| Tidio | freemium | Tidio combines live chat, ticketing, automation flows, and t... |
| Intercom | free-trial | Inbox, help centre, messenger and the Fin AI agent. Essentia... |
Freshdesk
Help desk ticketing with SLAs, automations and a knowledge base. Growth $19, Pro $55, Enterprise $89 per agent/month billed annually; Freddy AI Copilot $29 per agent/month. Free trial.
HappyFox
Omnichannel help desk with unbundled AI. Help Desk from $24/agent/month (unlimited-agent pricing also offered); HappyFox AI from $14/agent/month; Chatbot $0.33/resolution; Assist AI from $1/user; Contact Center from $99/agent; Service Desk from $49/agent; Workflows from $199/month; CRM from $20/user.
Gorgias
E-commerce help desk with order data in every ticket and an AI agent. Priced per ticket, not per agent: Starter $40/month (50 tickets), Basic $90/month or $77 annual (300 tickets), Pro $550/month or $471 annual (2,000 tickets).
Tidio
Tidio combines live chat, ticketing, automation flows, and the Lyro AI Agent to automate and manage customer support conversations from a single platform.
Intercom
Inbox, help centre, messenger and the Fin AI agent. Essential $29, Advanced $85, Expert $132 per seat/month as listed; Fin from $0.99 per resolved outcome. 14-day trial.
Crisp
Live chat, shared inbox, chatbot and AI agent priced per workspace: free forever for a first inbox, then Mini $45, Essentials $95, Plus $295 per month with seats included. 14-day trial.