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Help desk with an outcome-priced AI agent. Kay AI $1 per fully resolved ticket (escalations and simple deflections free); Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, white-glove onboarding) priced via a strategy session.
Editor's take: “Outcome-priced AI agent on a full help desk; $1 per resolved ticket, platform priced by strategy session” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Ai | Kay AI agent – $1 per fully resolved ticket; escalations and simple deflections free (listed on 14 September 2026) |
| Platform | Kayako One – full help desk platform with Kay included; price via strategy session (listed on 14 September 2026) |
Kayako has no free plan and publishes no per-agent ladder. Its pricing page on 14 September 2026 listed its Kay AI agent at $1 per fully resolved ticket, with no charge for escalations or simple deflections, and the Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, onboarding) priced through a strategy session.
Quick Summary
Kayako is a help desk whose AI agent, Kay, resolves tickets end to end and is billed only when a ticket is fully resolved. Its pricing page on 14 September 2026 led with $1 per resolved ticket, no charge for escalations or simple deflections, and a Kayako One platform with ticketing, knowledge base, live chat, automation and reporting whose price is given through a strategy session.
Associated Tags
ai help desk, per resolution pricing, ai support agent, freshdesk alternative, customer support platform
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