Pricing: Freemium
Verified: Yes
Updated: October 2026
Tidio combines live chat, ticketing, automation flows, and the Lyro AI Agent to automate and manage customer support conversations from a single platform.
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Editor-selected listing
Verified by our team
Independent & reader-supported
Editor's Verdict
Official ReviewTidio provides a practical AI-augmented customer support platform for e-commerce and SaaS businesses that need to automate routine inbound queries while keeping human agents available for escalations, with Lyro AI Agent addressing the FAQ deflection challenge through knowledge base integration. Teams should invest in thorough knowledge base setup before deployment to maximize Lyro's automated resolution rate and reduce the volume of conversations reaching human agents.
Reviewed by Sohail Akhtar
Lead Editor & Founder
Pros
What we like
- Lyro AI Agent handles routine inbound queries automatically from a connected knowledge base and hands off unresolved conversations to human agents with full context, allowing support teams to focus on complex cases rather than repetitive FAQ responses
- Lyro is available as a standalone add-on at $32.50 per month, giving businesses the option to adopt AI automation without committing to the full Tidio platform subscription
- Rule-based automation flows enable structured conversation routing, proactive chat triggers, and conditional responses without requiring engineering involvement to configure
Cons
Limitations
- Lyro's automated resolution rate is directly dependent on knowledge base quality—organizations with incomplete or outdated help documentation will see lower AI deflection and higher human agent escalation volumes until content is improved
- Plus plans starting from $300 per month plus metered usage represent a significant price step from the Growth tier at $49.17 per month, limiting access to advanced features for teams that need higher automation capacity but cannot justify the cost jump
Pricing
| Plan | Details |
|---|---|
| Free | Permanent free plan: 50 Lyro AI conversations (a lifetime allowance per Tidio's own footnote, not a monthly quota), 50 billable conversations, 100 Flows visitors reached, 10 seats, 1 AI Action, 5 Guidances. A separate 7-day trial covers the paid features. |
| Paid | Starter: $24.17/month billed annually — live chat, ticketing, basic automation. Growth: from $49.17/month billed annually — advanced analytics, permissions, macros. Plus: from $300/month plus metered usage — premium support, dedicated success manager, discounted rates. Premium: custom pricing, and the only tier carrying Tidio's guaranteed 50% Lyro resolution rate. Standalone Lyro AI Agent: $39/month monthly or $32.50/month annually. Removing Tidio branding is a $16.67/month add-on on lower tiers. |
Tidio has a permanent free plan (50 Lyro AI conversations — lifetime, not monthly — plus 50 billable conversations and 100 Flows visitors) and a 7-day trial of the paid tiers. Platform plans are advertised at $24.17/month for Starter and from $49.17/month for Growth, both billed annually; Plus starts at $300/month plus usage, and Premium is custom-priced. The standalone Lyro AI Agent is $39/month billed monthly, or $32.50/month billed annually. Verified against Tidio's pricing page on 7 August 2026.
What is Tidio?
Quick Summary
Tidio is an AI-powered customer support platform that combines a live chat interface, ticketing system, automation flows, and the Lyro AI Agent into a single workspace for managing customer conversations across chat and messaging channels. It is designed for e-commerce stores, SaaS companies, and service businesses that need to handle high volumes of customer inquiries efficiently while maintaining response quality. Tidio offers a 7-day free trial with paid plans starting at $24.17 per month and Lyro AI Agent available as a standalone add-on from $32.50 per month.
Tidio is a customer support platform that integrates live chat, a ticketing system, rule-based automation flows, and the Lyro AI Agent into a unified workspace for handling inbound customer inquiries across chat and messaging channels. Lyro is Tidio's AI support agent that resolves common customer questions automatically by drawing on a connected knowledge base—including help center articles, FAQs, and past conversation data—without requiring human agent involvement. When Lyro cannot resolve a query, it transfers the conversation to a human agent through the shared inbox with the full conversation context preserved, ensuring continuity without the customer needing to repeat their issue. Automation flows allow teams to configure rule-based triggers that send specific responses, route conversations to defined agents or departments, or assign tickets based on conditions such as the page the user is on, their customer status, or keywords in their message. Live chat supports real-time human conversations with typing indicators, conversation history access, and tagging for post-conversation analysis. Browse AI solutions. The ticketing system manages asynchronous support cases with status tracking, assignment, priority settings, and resolution logging. Tidio is used by e-commerce businesses handling pre-sales inquiries about product details, shipping, and returns alongside post-purchase support requests, by SaaS companies providing technical onboarding and troubleshooting assistance through a chat widget embedded in the product, and by service businesses that want to reduce the volume of repetitive inbound questions reaching their support team through automated Lyro responses before human agent escalation is required. A typical deployment involves connecting Tidio to a website, uploading or syncing knowledge base content for Lyro to draw from, configuring automation flows for common routing scenarios, and monitoring Lyro's automated resolution rate alongside human agent performance through the analytics dashboard. Lyro's resolution accuracy improves as the connected knowledge base is expanded and updated to address the most common categories of inbound questions See similar solutions.
Read the full overviewShow less
Tidio has a permanent free plan alongside a 7-day trial of the paid features. The free plan includes 50 Lyro AI conversations, which Tidio's own comparison-table footnote describes as a lifetime allowance rather than a monthly quota, plus 50 billable conversations and 100 Flows visitors. Paid plans are advertised at $24.17 per month for the Starter tier and from $49.17 per month for Growth, both billed annually; Plus starts at $300 per month plus metered usage, and Premium is custom-priced for enterprise deployments. Browse AI solutions. Lyro AI Agent is also available as a standalone product at $39 per month billed monthly, or $32.50 per month billed annually, for teams that want AI automation independently of full platform access. Lyro's automated resolution performance depends on the quality and completeness of the connected knowledge base—organizations with sparse or outdated documentation will see lower deflection rates and more conversations escalating to human agents See similar solutions.
Associated Tags
AI customer support, live chat software, Lyro AI Agent, help desk automation, customer service chatbot, ticketing system
Key Features
Lyro AI Agent for automated query resolution
Live chat with human agent workspace
Ticketing system with status and assignment
Rule-based automation flows and routing
AI-to-human handoff with conversation context
Multi-channel communication support
Customer support analytics and performance tracking
Knowledge base integration for Lyro
Target Audience
Who should use Tidio?
E-commerce businesses handling pre-sales and post-purchase customer inquiries at scaleSaaS companies providing in-product support through embedded live chatService businesses automating repetitive inbound FAQ responses with LyroSupport teams managing high conversation volumes across chat and messaging channelsOrganizations that want AI automation and human agent support in the same workspace
Real Use Cases
How professionals leverage Tidio – AI Customer Support Platform with Lyro AI Agent
Discover practical workflows and real-world scenarios where Tidio delivers key solutions.
01
Automating responses to the 50 most common pre-sales questions on an e-commerce store using Lyro, reducing the volume of inquiries reaching human agents during peak traffic periods
02
Routing inbound chat conversations from a SaaS product's billing page automatically to the billing support team using a trigger-based automation flow
03
Using Lyro to handle after-hours customer inquiries without human agents available, with unresolved cases queued as tickets for review when the support team resumes
04
Configuring a proactive chat trigger that initiates a conversation with visitors who have spent more than 60 seconds on a checkout page to address potential purchase hesitation
05
Monitoring Lyro's automated resolution rate over time and identifying knowledge base gaps where conversations are consistently being escalated to improve future AI deflection
06
Managing a unified inbox for live chat, email, and messaging channel conversations across a distributed support team with ticket assignment and priority controls
Top Alternatives
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Kayako
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Freshdesk
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Re:amaze
Help desk with live chat, chatbots and AI for small teams. Basic $29, Pro $49, Plus $69 per team member/month ($26.10, $44.10, $62.10 annual); Starter $59/month flat for 500 conversations. 14-day trial.
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HappyFox
Omnichannel help desk with unbundled AI. Help Desk from $24/agent/month (unlimited-agent pricing also offered); HappyFox AI from $14/agent/month; Chatbot $0.33/resolution; Assist AI from $1/user; Contact Center from $99/agent; Service Desk from $49/agent; Workflows from $199/month; CRM from $20/user.
Frequently Asked Questions
What is Tidio?
Tidio is an AI customer support platform that combines live chat, a ticketing system, automation flows, and the Lyro AI Agent to manage and automate customer conversations from a single workspace.
What is Lyro AI Agent in Tidio?
Lyro is Tidio's AI support agent that automatically resolves common customer questions using a connected knowledge base and hands off unresolved conversations to human agents with full conversation context.
How much does Tidio cost?
Tidio has a permanent free plan with 50 Lyro AI conversations (a lifetime allowance, not monthly). Paid plans are advertised at $24.17/month (Starter) and from $49.17/month (Growth), both billed annually, with Plus from $300/month plus usage. The standalone Lyro AI Agent is $39/month billed monthly or $32.50/month billed annually. A 7-day trial of the paid features is also available.
Does Tidio offer a free trial?
Yes—Tidio provides a 7-day free trial with access to paid plan features for evaluation before subscribing.
Is Tidio suitable for e-commerce?
Yes—Tidio is widely used by e-commerce stores to handle pre-sales inquiries, order questions, and post-purchase support through live chat and automated Lyro AI responses.
Can I use Lyro AI Agent without the full Tidio platform?
Yes—Lyro AI Agent is available as a standalone add-on starting at $32.50 per month for businesses that want AI query automation without subscribing to the full Tidio platform.