Tidio

Tidio is a customer support platform that integrates live chat, a ticketing system, rule-based automation flows, and the Lyro AI Agent into a unified workspace for handling inbound customer inquiries across chat and messaging channels. Lyro is Tidio's AI support agent that resolves common customer questions automatically by drawing on a connected knowledge base—including help center articles, FAQs, and past conversation data—without requiring human agent involvement. When Lyro cannot resolve a query, it transfers the conversation to a human agent through the shared inbox with the full conversation context preserved, ensuring continuity without the customer needing to repeat their issue. Automation flows allow teams to configure rule-based triggers that send specific responses, route conversations to defined agents or departments, or assign tickets based on conditions such as the page the user is on, their customer status, or keywords in their message. Live chat supports real-time human conversations with typing indicators, conversation history access, and tagging for post-conversation analysis. The ticketing system manages asynchronous support cases with status tracking, assignment, priority settings, and resolution logging. Tidio is used by e-commerce businesses handling pre-sales inquiries about product details, shipping, and returns alongside post-purchase support requests, by SaaS companies providing technical onboarding and troubleshooting assistance through a chat widget embedded in the product, and by service businesses that want to reduce the volume of repetitive inbound questions reaching their support team through automated Lyro responses before human agent escalation is required. A typical deployment involves connecting Tidio to a website, uploading or syncing knowledge base content for Lyro to draw from, configuring automation flows for common routing scenarios, and monitoring Lyro's automated resolution rate alongside human agent performance through the analytics dashboard. Lyro's resolution accuracy improves as the connected knowledge base is expanded and updated to address the most common categories of inbound questions. Tidio offers a 7-day free trial covering paid plan features. Paid plans start at $24.17 per month for the Starter tier, $49.17 per month for Growth, and Plus plans from $749 per month with advanced features and higher automation limits. Premium plans are available with custom pricing for enterprise deployments. Lyro AI Agent is also available as a standalone add-on starting at $32.50 per month for teams that want AI automation independently of full platform access. Lyro's automated resolution performance depends on the quality and completeness of the connected knowledge base—organizations with sparse or outdated documentation will see lower deflection rates and more conversations escalating to human agents.