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Tidio

Pricing: Free-trial

Verified: Yes

Editor rating: 4.3/5

Updated: July 2026

Tidio combines live chat, ticketing, automation flows, and the Lyro AI Agent to automate and manage customer support conversations from a single platform.

Editor's take: “AI-native presentation tool, great for storytelling decks” — Sohail Akhtar

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Editor's Verdict

Official Review

Tidio provides a practical AI-augmented customer support platform for e-commerce and SaaS businesses that need to automate routine inbound queries while keeping human agents available for escalations, with Lyro AI Agent addressing the FAQ deflection challenge through knowledge base integration. Teams should invest in thorough knowledge base setup before deployment to maximize Lyro's automated resolution rate and reduce the volume of conversations reaching human agents.

4.3 / 5.0

Editor Rating

Reviewed by Sohail Akhtar

Lead Editor & Founder

Pros

What we like

Lyro AI Agent handles routine inbound queries automatically from a connected knowledge base and hands off unresolved conversations to human agents with full context, allowing support teams to focus on complex cases rather than repetitive FAQ responses
Lyro is available as a standalone add-on at $32.50 per month, giving businesses the option to adopt AI automation without committing to the full Tidio platform subscription
Rule-based automation flows enable structured conversation routing, proactive chat triggers, and conditional responses without requiring engineering involvement to configure

Cons

Limitations

Lyro's automated resolution rate is directly dependent on knowledge base quality—organizations with incomplete or outdated help documentation will see lower AI deflection and higher human agent escalation volumes until content is improved
Plus plans starting from $749 per month represent a significant price step from the Growth tier at $49.17 per month, limiting access to advanced features for teams that need higher automation capacity but cannot justify the cost jump

Pricing

Plan	Details
Free	7-day free trial with access to paid plan features for evaluation.
Paid	Starter: $24.17/month — live chat, basic automation, ticketing, Lyro conversations included. Growth: $49.17/month — expanded Lyro conversations, higher automation limits, analytics. Plus: from $749/month — advanced features, priority support, higher volume limits. Premium: custom pricing. Lyro AI Agent standalone add-on: from $32.50/month.

Tidio offers a 7-day free trial. Paid plans start at $24.17 per month for Starter, $49.17 per month for Growth, Plus plans from $749 per month, and Premium plans with custom pricing. Lyro AI Agent is available as a standalone add-on starting at $32.50 per month.

What is Tidio?

Quick Summary

Tidio is an AI-powered customer support platform that combines a live chat interface, ticketing system, automation flows, and the Lyro AI Agent into a single workspace for managing customer conversations across chat and messaging channels. It is designed for e-commerce stores, SaaS companies, and service businesses that need to handle high volumes of customer inquiries efficiently while maintaining response quality. Tidio offers a 7-day free trial with paid plans starting at $24.17 per month and Lyro AI Agent available as a standalone add-on from $32.50 per month.

Tidio is a customer support platform that integrates live chat, a ticketing system, rule-based automation flows, and the Lyro AI Agent into a unified workspace for handling inbound customer inquiries across chat and messaging channels. Lyro is Tidio's AI support agent that resolves common customer questions automatically by drawing on a connected knowledge base—including help center articles, FAQs, and past conversation data—without requiring human agent involvement. When Lyro cannot resolve a query, it transfers the conversation to a human agent through the shared inbox with the full conversation context preserved, ensuring continuity without the customer needing to repeat their issue. Automation flows allow teams to configure rule-based triggers that send specific responses, route conversations to defined agents or departments, or assign tickets based on conditions such as the page the user is on, their customer status, or keywords in their message. Live chat supports real-time human conversations with typing indicators, conversation history access, and tagging for post-conversation analysis. Browse AI solutions. The ticketing system manages asynchronous support cases with status tracking, assignment, priority settings, and resolution logging. Tidio is used by e-commerce businesses handling pre-sales inquiries about product details, shipping, and returns alongside post-purchase support requests, by SaaS companies providing technical onboarding and troubleshooting assistance through a chat widget embedded in the product, and by service businesses that want to reduce the volume of repetitive inbound questions reaching their support team through automated Lyro responses before human agent escalation is required. A typical deployment involves connecting Tidio to a website, uploading or syncing knowledge base content for Lyro to draw from, configuring automation flows for common routing scenarios, and monitoring Lyro's automated resolution rate alongside human agent performance through the analytics dashboard. Lyro's resolution accuracy improves as the connected knowledge base is expanded and updated to address the most common categories of inbound questions See similar solutions.

Read the full overview

Tidio offers a 7-day free trial covering paid plan features. Paid plans start at $24.17 per month for the Starter tier, $49.17 per month for Growth, and Plus plans from $749 per month with advanced features and higher automation limits. Premium plans are available with custom pricing for enterprise deployments. Browse AI solutions. Lyro AI Agent is also available as a standalone add-on starting at $32.50 per month for teams that want AI automation independently of full platform access. Lyro's automated resolution performance depends on the quality and completeness of the connected knowledge base—organizations with sparse or outdated documentation will see lower deflection rates and more conversations escalating to human agents See similar solutions.

Associated Tags

AI customer support, live chat software, Lyro AI Agent, help desk automation, customer service chatbot, ticketing system

Key Features

Lyro AI Agent for automated query resolution

Live chat with human agent workspace

Ticketing system with status and assignment

Rule-based automation flows and routing

AI-to-human handoff with conversation context

Multi-channel communication support

Customer support analytics and performance tracking

Knowledge base integration for Lyro

Target Audience

Who should use Tidio?

E-commerce businesses handling pre-sales and post-purchase customer inquiries at scaleSaaS companies providing in-product support through embedded live chatService businesses automating repetitive inbound FAQ responses with LyroSupport teams managing high conversation volumes across chat and messaging channelsOrganizations that want AI automation and human agent support in the same workspace

Real Use Cases

How professionals leverage Tidio – AI Customer Support Platform with Lyro AI Agent

Discover practical workflows and real-world scenarios where Tidio delivers key solutions.

Automating responses to the 50 most common pre-sales questions on an e-commerce store using Lyro, reducing the volume of inquiries reaching human agents during peak traffic periods

Routing inbound chat conversations from a SaaS product's billing page automatically to the billing support team using a trigger-based automation flow

Using Lyro to handle after-hours customer inquiries without human agents available, with unresolved cases queued as tickets for review when the support team resumes

Configuring a proactive chat trigger that initiates a conversation with visitors who have spent more than 60 seconds on a checkout page to address potential purchase hesitation

Monitoring Lyro's automated resolution rate over time and identifying knowledge base gaps where conversations are consistently being escalated to improve future AI deflection

Managing a unified inbox for live chat, email, and messaging channel conversations across a distributed support team with ticket assignment and priority controls

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Frequently Asked Questions

What is Tidio?

Tidio is an AI customer support platform that combines live chat, a ticketing system, automation flows, and the Lyro AI Agent to manage and automate customer conversations from a single workspace.

What is Lyro AI Agent in Tidio?

Lyro is Tidio's AI support agent that automatically resolves common customer questions using a connected knowledge base and hands off unresolved conversations to human agents with full conversation context.

How much does Tidio cost?

Tidio paid plans start at $24.17/month (Starter), $49.17/month (Growth), and Plus plans from $749/month. Lyro AI Agent is available as a standalone add-on from $32.50/month. A 7-day free trial is available.

Does Tidio offer a free trial?

Yes—Tidio provides a 7-day free trial with access to paid plan features for evaluation before subscribing.

Is Tidio suitable for e-commerce?

Yes—Tidio is widely used by e-commerce stores to handle pre-sales inquiries, order questions, and post-purchase support through live chat and automated Lyro AI responses.

Can I use Lyro AI Agent without the full Tidio platform?

Yes—Lyro AI Agent is available as a standalone add-on starting at $32.50 per month for businesses that want AI query automation without subscribing to the full Tidio platform.