Pricing: Paid
Verified: Yes
Editor rating: 4.2/5
Updated: September 2026
AI customer service for Shopify - Gorgias advertises 60%+ automatic ticket resolution, plus upsells. Starter $50/mo integrates orders/emails/chat.
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Editor's Verdict
Official ReviewGorgias is a purpose-built e-commerce helpdesk, and that focus is its advantage over generic support tools. The deep, native Shopify (and Magento/BigCommerce) integration means tickets arrive with the customer's order, shipping and refund data already attached, so the AI can auto-resolve common 'where's my order' and refund questions using real data rather than canned replies. Tying support to order context also enables the genuinely commercial feature here — upsell macros that turn a support chat into revenue. It's priced for businesses, not hobbyists: Starter is around $50/month and the Pro tier with advanced automation jumps to roughly $360/month, so the math only works once your ticket volume is high enough that automating a large share of it saves real money. Smaller stores may find it heavier and pricier than they need. But for a scaling Shopify brand drowning in repetitive tickets, the combination of automation and order-aware AI is among the best in its class.
4.2 / 5.0
Editor RatingReviewed by Sohail Akhtar
Lead Editor & Founder
Pros
What we like
- Native Shopify/Magento integration puts order and shipping data right in the ticket
- AI auto-resolves a large share of repetitive order and refund queries
- Upsell macros can turn support conversations into added revenue
- Unified inbox for chat, email and social in one e-commerce-focused tool
Cons
Limitations
- Pricey for small stores — Starter around $50/mo, Pro around $360/mo
- ROI only materializes at meaningful ticket volume
- Overkill if you're not running on Shopify/Magento or lack support load
Pricing
Starter $50/mo (Pro $360/mo; Enterprise custom)
What is Gorgias?
Gorgias automates Shopify support - AI detects intent (refund/shipping), auto-replies using customer order data, upsells during chats. 60% ticket automation.
Starter $50/mo: Shopify/Magento integration. Pro $360/mo: advanced macros/AI.
Gorgias connects Shopify order data to the support inbox, so the routine questions that fill it — where is my order, can I still change it, how do I return it — can be answered from the order record without an agent looking anything up.
Associated Tags
gorgias shopify ai 2026, ecommerce helpdesk automation, 60% ticket auto resolution, shopify order integration, ai customer service $50, magento bigcommerce gorgias, support upsell automation, shopify support automation
Key Features
60% automatic ticket resolution
Shopify/Magento order integration
AI intent detection auto-reply
Chat/email/social unified inbox
Upsell macros during support
Automated replies to repetitive support tickets
Revenue attribution for support-led conversations
100+ ecommerce brands
API/custom automation
SOC2/GDPR compliant
Real Use Cases
How professionals leverage Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation
Discover practical workflows and real-world scenarios where Gorgias delivers key solutions.
01
Automating 'where is my order' and refund tickets for a Shopify store
02
Giving agents full order context to resolve issues faster
03
Driving upsells during support conversations with macros
04
Unifying chat, email and social support for a scaling e-commerce brand
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Frequently Asked Questions
Gorgias auto-resolves what percentage support tickets?
Gorgias advertises that more than 60% of tickets can be resolved automatically, using Shopify order data together with AI intent detection. That figure is the vendor's own and we have not measured it; how close you get depends on how much of your volume is routine order questions rather than one-off problems.
Shopify integration - order data access?
Native Shopify integration pulls real-time order/shipping/customer data into tickets.
Starter $50/mo - feature limits?
Full AI automation + unlimited agents/emails/chat. Pro adds advanced reporting.
Upsell automation during support chats?
AI suggests/recommends products during refund/shipping conversations.
Supported ecommerce platforms?
Shopify/Magento/BigCommerce + API for custom platforms.