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E-commerce help desk with order data in every ticket and an AI agent. Priced per ticket, not per agent: Starter $40/month (50 tickets), Basic $90/month or $77 annual (300 tickets), Pro $550/month or $471 annual (2,000 tickets).
Editor's take: “Ticket-based pricing built around Shopify order data; prices re-read from the vendor on 14 September 2026” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Trial | Free trial, no card; no free plan |
| Starter | Starter – $40/month billed monthly only, 50 tickets and 30 automated interactions (listed on 14 September 2026) |
| Basic | Basic – $90/month billed monthly, or $77/month billed annually ($924 a year), 300 tickets (listed on 14 September 2026) |
| Pro | Pro – $550/month billed monthly, or $471/month billed annually ($5,652 a year), 2,000 tickets and 190 automated interactions (listed on 14 September 2026) |
| Overage | $0.40 per extra ticket on Starter and Basic, $0.36 on Pro; $1.50 per extra automated interaction (listed on 14 September 2026) |
Gorgias is a paid help desk with a free trial (no card) and no free plan. Its pricing page listed Starter at $40 per month billed monthly only, including 50 tickets and 30 automated interactions; Basic at $90 per month billed monthly or $77 per month billed annually ($924 a year), including 300 tickets; and Pro at $550 per month billed monthly or $471 per month billed annually ($5,652 a year), including 2,000 tickets and 190 automated interactions, on 14 September 2026. Overage was $0.40 per ticket (Starter, Basic) or $0.36 (Pro) and $1.50 per extra automated interaction. Agents are unlimited on every plan.
Quick Summary
Gorgias is a help desk built for online stores: tickets arrive with the Shopify, Magento or BigCommerce order attached, so agents and the AI Agent can answer where-is-my-order and refund questions from real data. It prices by ticket volume rather than per agent, and its pricing page on 14 September 2026 listed Starter at $40 per month, Basic at $90 per month or $77 on annual billing, and Pro at $550 per month or $471 on annual billing.
Associated Tags
shopify help desk, ecommerce customer support, ai support agent for shopify, ticket-based pricing, order lookup automation
Who should use Gorgias?
Discover practical workflows and real-world scenarios where Gorgias delivers key solutions.
A Shopify brand lets the AI Agent close where-is-my-order tickets overnight
An agent issues a partial refund from inside the conversation without opening Shopify
A store on Basic adds two seasonal agents at no extra cost because pricing is per ticket
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