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Gorgias Review, Features & Pricing

AI customer service for Shopify - auto-resolves 60% tickets + upsells. Starter $50/mo integrates orders/emails/chat.

paid4.5/5Customer Support
60% automatic ticket resolution
Shopify/Magento order integration
AI intent detection auto-reply
Chat/email/social unified inbox
Upsell macros during support
70% support cost reduction
Visit Gorgias
Read full review↓

Categories

Organized by topic

4
Customer Support
E-commerce
Automation
Business

Key Features

Core capabilities

10
60% automatic ticket resolution
Shopify/Magento order integration
AI intent detection auto-reply
Chat/email/social unified inbox
Upsell macros during support
70% support cost reduction
15% AOV increase proven
100+ ecommerce brands
API/custom automation
SOC2/GDPR compliant

Table of Contents

1. Overview & Key Features2. Pricing & Plans3. Pros & Cons4. Alternatives5. How to Use6. FAQ

Key Takeaways - TL;DR

Best For

Customer Support, E-commerce, Automation, Business professionals and paid users

Pricing

Starter $50/mo (Pro $360/mo; Enterprise custom) model with flexible plans

User Rating

4.5/5 stars by users

Top Features

60% automatic ticket resolution, Shopify/Magento order integration, AI intent detection auto-reply

What is Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation?

Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation iscustomer support AI tool that gorgias automates shopify support - ai detects intent (refund/shipping), auto-replies using customer order data, upsells during chats. 60% ticket automation. starter $50/mo: shopify/magento integration. pro $360/mo: advanced macros/ai. ecommerce stores reduce support 70% + increase aov 15% via automated order lookups.. It focuses on features like 60% automatic ticket resolution, Shopify/Magento order integration, AI intent detection auto-reply to help with customer support workflows.

The platform offers paid access to 10 core features including 60% automatic ticket resolution, Shopify/Magento order integration, AI intent detection auto-reply, Chat/email/social unified inbox, Upsell macros during support, making it ideal for both beginners and professionals in the customer support, e-commerce, automation, business space.

Whether you're a small business owner, freelancer, or enterprise team, Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation provides the tools you need toachieve your goals efficiently and effectively.

About Gorgias

Quick overview based on listed features and specifications

Customer SupportE-commerceAutomationpaid

4.5⭐

User Rating

2026

Last Updated

Want to learn more? Visit the official website or check user reviews below to see if Gorgias fits your needs.

Core Features & Capabilities

1

60% automatic ticket resolution

This feature focuses on 60% automatic ticket resolution so you can handle customer support tasks with fewer manual steps.

2

Shopify/Magento order integration

This feature focuses on shopify/magento order integration so you can handle customer support tasks with fewer manual steps.

3

AI intent detection auto-reply

This feature focuses on ai intent detection auto-reply so you can handle customer support tasks with fewer manual steps.

4

Chat/email/social unified inbox

This feature focuses on chat/email/social unified inbox so you can handle customer support tasks with fewer manual steps.

5

Upsell macros during support

This feature focuses on upsell macros during support so you can handle customer support tasks with fewer manual steps.

6

70% support cost reduction

This feature focuses on 70% support cost reduction so you can handle customer support tasks with fewer manual steps.

7

15% AOV increase proven

This feature focuses on 15% aov increase proven so you can handle customer support tasks with fewer manual steps.

8

100+ ecommerce brands

This feature focuses on 100+ ecommerce brands so you can handle customer support tasks with fewer manual steps.

9

API/custom automation

This feature focuses on api/custom automation so you can handle customer support tasks with fewer manual steps.

10

SOC2/GDPR compliant

This feature focuses on soc2/gdpr compliant so you can handle customer support tasks with fewer manual steps.

Pricing & Plans

Transparent pricing with no hidden fees

paid

Pricing Model

Starter $50/mo (Pro $360/mo; Enterprise custom)

What You Get

  • Professional features and support
  • Regular updates and improvements
  • 10+ core features included

Payment Options

  • Multiple payment methods supported
  • Flexible billing cycles available
  • Secure and encrypted transactions

Our Assessment

Gorgias positions itself as a premium solution with pricing that reflects its comprehensive feature set. Consider your budget and requirements before committing.

Highly Rated

Pros & Cons Analysis

Honest assessment based on user experience and features

Advantages

  • paid pricing model makes it accessible to everyone
  • Intuitive interface with minimal learning curve
  • Comprehensive toolset including 60% automatic ticket resolution, Shopify/Magento order integration, AI intent detection auto-reply
  • Highly rated with 4.5/5 user satisfaction
  • Built for customer support professionals
  • Regular updates with new features

Limitations

  • Learning curve exists for advanced features
  • Requires internet for full functionality
  • Premium features behind paywall
  • Mobile limitations compared to desktop
  • Support response varies during peak times

Overall Assessment

Gorgias is a solid choice for customer support work. While it has some limitations, the advantages outweigh the drawbacks for most users.

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How to Use Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation Step by Step

1

Sign Up & Get Started

Create your account on Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation and complete the onboarding process. The setup takes less than 5 minutes.

2

Choose Your Customer Support Project

Select from various customer support templates or start from scratch. Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation offers templates for different use cases and industries.

3

Customize & Generate

Use the 60% automatic ticket resolution and Shopify/Magento order integration features to customize your project. The AI will help generate content based on your inputs.

4

Review & Export

Review your generated content, make final adjustments, and export in your preferred format. Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation supports multiple export options.

Frequently Asked Questions

Gorgias auto-resolves what percentage support tickets?

60%+ tickets automatically resolved using Shopify order data + AI intent detection.

Shopify integration - order data access?

Native Shopify integration pulls real-time order/shipping/customer data into tickets.

Starter $50/mo - feature limits?

Full AI automation + unlimited agents/emails/chat. Pro adds advanced reporting.

Upsell automation during support chats?

AI suggests/recommends products during refund/shipping conversations.

Supported ecommerce platforms?

Shopify/Magento/BigCommerce + API for custom platforms.

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About this Gorgias - Ecommerce AI Helpdesk $50/mo Shopify Automation review

This page is part of TheToolsVerse, an independent AI tools directory. Our team looks at the tool’s official website, documentation, and user feedback to summarize features, pricing, and common use cases. Listings are reviewed periodically when tools change their plans or capabilities.

Final Verdict: Is Gorgias Worth It?

Our honest assessment based on features, pricing, and user feedback

Gorgias is Perfect For

  • Customer Support professionals and creative teams
  • Users seeking paid solutions with robust features
  • Projects requiring 60% automatic ticket resolution and Shopify/Magento order integration
  • Beginners to experts across all skill levels
  • Teams prioritizing efficiency and collaboration

Consider Alternatives If

  • You need highly specialized niche features
  • Budget constraints limit paid tool adoption
  • You require offline-first functionality
  • Complex integrations with legacy systems needed
  • You prefer on-premise deployment only
4.5
out of 5.0

Our Expert Verdict

Gorgias stands out as a solid choice in the customer support space. With an impressive 4.5/5 rating, it consistently delivers value to users across different skill levels.

The combination of paid pricing, 10+ features, and strong user ratings makes Gorgias a recommended option for customer support professionals looking to 60% automatic ticket resolution.

Recommended by TheToolsVerse
Try Gorgias Now

Visit official website for pricing details