Gorgias

Gorgias is a purpose-built e-commerce helpdesk, and that focus is its advantage over generic support tools. The deep, native Shopify (and Magento/BigCommerce) integration means tickets arrive with the customer's order, shipping and refund data already attached, so the AI can auto-resolve common 'where's my order' and refund questions using real data rather than canned replies. Tying support to order context also enables the genuinely commercial feature here — upsell macros that turn a support chat into revenue. It's priced for businesses, not hobbyists: Starter is around $50/month and the Pro tier with advanced automation jumps to roughly $360/month, so the math only works once your ticket volume is high enough that automating a large share of it saves real money. Smaller stores may find it heavier and pricier than they need. But for a scaling Shopify brand drowning in repetitive tickets, the combination of automation and order-aware AI is among the best in its class.