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Inbox, help centre, messenger and the Fin AI agent. Essential $29, Advanced $85, Expert $132 per seat/month as listed; Fin from $0.99 per resolved outcome. 14-day trial.
Editor's take: “The category leader with the strongest AI agent; seat pricing plus per-outcome AI charges add up fast” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Trial | 14-day free trial; no free plan |
| Essential | Essential – $29 per seat/month (listed on 14 September 2026; confirm billing term) – inbox, help centre, messenger, Fin included on usage billing |
| Advanced | Advanced – $85 per seat/month (listed on 14 September 2026) – multiple team inboxes, workflow builder, round-robin, 20 free Lite seats |
| Expert | Expert – $132 per seat/month (listed on 14 September 2026) – SSO, HIPAA support, SLAs, multibrand |
| Fin | Fin AI Agent – from $0.99 per outcome, minimum monthly commitment applies (listed on 14 September 2026) |
| Addons | Copilot $29/agent/month annual or $35 monthly; Proactive Support Plus $99/month (500 messages); Pro analytics from $99/month (listed on 14 September 2026) |
Intercom is a paid platform with a 14-day free trial and no free plan. Its pricing page listed Essential at $29 per seat/month, Advanced at $85 per seat/month and Expert at $132 per seat/month on 14 September 2026, on the page's default billing view (it has an annual/monthly toggle; confirm the term). Fin AI Agent is billed from $0.99 per outcome with a minimum monthly commitment. Add-ons listed: Copilot $29 per agent/month billed annually or $35 billed monthly; Proactive Support Plus $99/month including 500 messages; Pro analytics from $99/month.
Quick Summary
Intercom is the customer service platform most support teams measure the others against: a shared inbox, help centre, messenger, workflows and Fin, an AI agent priced per resolved outcome. Its pricing page on 14 September 2026 listed seat plans at $29, $85 and $132 per seat per month and Fin from $0.99 per outcome, which is why the total bill surprises teams that priced only the seats.
Associated Tags
customer service platform, ai customer support agent, shared inbox, help center software, live chat messenger
Who should use Intercom?
Discover practical workflows and real-world scenarios where Intercom delivers key solutions.
A SaaS support team lets Fin answer the how-do-I questions and escalates the rest to a $29 seat
A product team runs onboarding checklists and tours through Proactive Support Plus
A regulated company on Expert enforces SSO and SLAs across two brands
Live chat, shared inbox, chatbot and AI agent priced per workspace: free forever for a first inbox, then Mini $45, Essentials $95, Plus $295 per month with seats included. 14-day trial.
Open-source omnichannel inbox with AI. Cloud: free for 2 agents (500 conversations/month), Startups $19, Business $39, Enterprise $99 per agent/month billed annually. Self-host free. 15-day trial.
Team inbox for email, chat, SMS and social with collaboration, rules and analytics. Starter $25 (up to 10 seats), Professional $65 (up to 50), Enterprise $105 per seat/month billed annually. 14-day trial.
Help desk with an outcome-priced AI agent. Kay AI $1 per fully resolved ticket (escalations and simple deflections free); Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, white-glove onboarding) priced via a strategy session.
