Some links may be affiliate links. We may earn a small commission at no extra cost to you. Learn more
Help desk ticketing with SLAs, automations and a knowledge base. Growth $19, Pro $55, Enterprise $89 per agent/month billed annually; Freddy AI Copilot $29 per agent/month. Free trial.
Editor's take: “Mature ticketing at $19 per agent on annual billing; the AI features are metered add-ons” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Trial | Free trial; no free plan readable on the pricing page |
| Growth | Growth – $19 per agent/month billed annually (listed on 14 September 2026) – ticketing, automations, knowledge base |
| Pro | Pro – $55 per agent/month billed annually (listed on 14 September 2026) – custom roles, round-robin, multiple SLAs |
| Enterprise | Enterprise – $89 per agent/month billed annually (listed on 14 September 2026) – sandbox, audit logs, IP allow-listing |
| Addons | Freddy AI Copilot $29/agent/month; AI Agent sessions $49 per 100; day passes $2–$12; connector tasks $80 per 5,000 (listed on 14 September 2026) |
Freshdesk is a paid help desk with a free trial. Its pricing page listed Growth at $19 per agent/month, Pro at $55 per agent/month and Enterprise at $89 per agent/month, all billed annually, on 14 September 2026, with annual billing stated as 20% cheaper than monthly. Add-ons listed: Freddy AI Copilot $29 per agent/month; additional AI Agent sessions $49 per 100; day passes $2, $7 or $12 per pass by tier; connector app tasks $80 per 5,000; MCP actions $15 per 1,000. No free plan was readable on the page.
Quick Summary
Freshdesk is the ticketing workhorse: email and web tickets, SLAs, automations, a knowledge base and a marketplace of integrations, priced per agent. Its pricing page on 14 September 2026 listed Growth at $19, Pro at $55 and Enterprise at $89 per agent per month billed annually, with Freddy AI Copilot at $29 per agent per month and AI agent sessions sold in blocks.
Associated Tags
help desk software, ticketing system, customer support software, sla management, intercom alternative
Who should use Freshdesk?
Discover practical workflows and real-world scenarios where Freshdesk delivers key solutions.
A support team of eight runs email tickets with SLAs on Growth for $152 a month
A seasonal retailer adds day-pass agents in December without new seats
An enterprise tests automations in a sandbox before deploying
Help desk with an outcome-priced AI agent. Kay AI $1 per fully resolved ticket (escalations and simple deflections free); Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, white-glove onboarding) priced via a strategy session.
Gmail-native help desk with assignment, SLAs, analytics, chat, WhatsApp and voice. Growth $25 annual/$35 monthly, Pro $55/$65, Elite $85/$95 per user/month. 7-day trial.
Open-source omnichannel inbox with AI. Cloud: free for 2 agents (500 conversations/month), Startups $19, Business $39, Enterprise $99 per agent/month billed annually. Self-host free. 15-day trial.
Chat, WhatsApp, Messenger and email inbox with AI. Free for up to 10 agents; Growth $19, Pro $49, Enterprise $79 per agent/month billed annually.
