Best Alternatives to Gorgias
E-commerce help desk with order data in every ticket and an AI agent. Priced per ticket, not per agent: Starter $40/month (50 tickets), Basic $90/month or $77 annual (300 tickets), Pro $550/month or $471 annual (2,000 tickets). Our comprehensive comparison helps you find the perfect Customer Support alternative based on pricing, features, privacy, and workflow requirements. We've hand-picked the top-rated tools with strong free tiers and proven user satisfaction.
Quick Comparison
| Tool | Pricing | Best For |
|---|---|---|
| Re:amaze | free-trial | Help desk with live chat, chatbots and AI for small teams. B... |
| Kayako | paid | Help desk with an outcome-priced AI agent. Kay AI $1 per ful... |
| Omnisend | freemium | E-commerce email, SMS and push with Shopify automations. Fre... |
| HappyFox | paid | Omnichannel help desk with unbundled AI. Help Desk from $24/... |
| Freshdesk | free-trial | Help desk ticketing with SLAs, automations and a knowledge b... |
Re:amaze
Help desk with live chat, chatbots and AI for small teams. Basic $29, Pro $49, Plus $69 per team member/month ($26.10, $44.10, $62.10 annual); Starter $59/month flat for 500 conversations. 14-day trial.
Kayako
Help desk with an outcome-priced AI agent. Kay AI $1 per fully resolved ticket (escalations and simple deflections free); Kayako One platform (ticketing, knowledge base, live chat, automation, reporting, white-glove onboarding) priced via a strategy session.
Omnisend
E-commerce email, SMS and push with Shopify automations. Free for 250 contacts and 500 emails/month; Standard $16/month and Pro $59/month at 500 contacts, rising with list size.
HappyFox
Omnichannel help desk with unbundled AI. Help Desk from $24/agent/month (unlimited-agent pricing also offered); HappyFox AI from $14/agent/month; Chatbot $0.33/resolution; Assist AI from $1/user; Contact Center from $99/agent; Service Desk from $49/agent; Workflows from $199/month; CRM from $20/user.
Freshdesk
Help desk ticketing with SLAs, automations and a knowledge base. Growth $19, Pro $55, Enterprise $89 per agent/month billed annually; Freddy AI Copilot $29 per agent/month. Free trial.
Tidio
Tidio combines live chat, ticketing, automation flows, and the Lyro AI Agent to automate and manage customer support conversations from a single platform.