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Gmail-native help desk with assignment, SLAs, analytics, chat, WhatsApp and voice. Growth $25 annual/$35 monthly, Pro $55/$65, Elite $85/$95 per user/month. 7-day trial.
Editor's take: “A help desk that lives inside Gmail; monthly and annual prices stated side by side” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Trial | 7-day free trial via the Chrome extension; no free plan |
| Growth | Growth – $25 per user/month billed annually, or $35 billed monthly (listed on 14 September 2026) |
| Pro | Pro – $55 per user/month billed annually, or $65 billed monthly (listed on 14 September 2026) |
| Elite | Elite – $85 per user/month billed annually, or $95 billed monthly (listed on 14 September 2026) |
| Addons | Voice seat $30/month; extra minutes $0.03 each (listed on 14 September 2026) |
Hiver is a paid tool with a 7-day free trial and no free plan. Its pricing page listed Growth at $25 per user/month billed annually or $35 billed monthly, Pro at $55 annual or $65 monthly, and Elite at $85 annual or $95 monthly, on 14 September 2026. Voice seats were $30 per month with additional minutes at $0.03 each.
Quick Summary
Hiver turns a Google Workspace inbox into a help desk: shared labels become queues, emails get assigned and tracked, and chat, WhatsApp and voice join later, all without leaving Gmail. Its pricing page on 14 September 2026 listed Growth at $25 per user per month on annual billing or $35 monthly, Pro at $55 or $65, and Elite at $85 or $95.
Associated Tags
gmail help desk, shared inbox for gmail, google workspace support, email ticketing, intercom alternative
Who should use Hiver?
Discover practical workflows and real-world scenarios where Hiver delivers key solutions.
A finance team manages an accounts@ inbox in Gmail with assignment and SLAs
A support team adds WhatsApp without leaving Google Workspace
A manager tracks resolution time per agent from Hiver analytics
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