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Chat, WhatsApp, Messenger and email inbox with AI. Free for up to 10 agents; Growth $19, Pro $49, Enterprise $79 per agent/month billed annually.
Editor's take: “Free for up to 10 agents; chat-first support that pairs with Freshdesk for tickets” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Free | Free – up to 10 agents, chat widget, shared inbox, email |
| Growth | Growth – $19 per agent/month billed annually (listed on 14 September 2026) – WhatsApp, social messengers, SMS, reporting |
| Pro | Pro – $49 per agent/month billed annually (listed on 14 September 2026) – automation, multiple SLAs |
| Enterprise | Enterprise – $79 per agent/month billed annually (listed on 14 September 2026) – allowed domains, JWT auth, IP allow-listing |
| Addons | AI agent sessions $49 per 100 beyond the first 500; Freddy AI Copilot $29/agent/month; day passes from $2 (listed on 14 September 2026) |
Freshchat has a free plan for up to 10 agents. Its pricing page listed Growth at $19 per agent/month, Pro at $49 per agent/month and Enterprise at $79 per agent/month, all billed annually, on 14 September 2026, with annual billing stated as 20% cheaper than monthly. The first 500 AI agent sessions are included; further sessions were $49 per 100. Freddy AI Copilot was $29 per agent/month.
Quick Summary
Freshchat is Freshworks' messaging product: web chat, WhatsApp, Messenger, SMS and email in one inbox with the Freddy AI agent, and a free plan for up to ten agents that most rivals do not match. Its pricing page on 14 September 2026 listed Growth at $19, Pro at $49 and Enterprise at $79 per agent per month billed annually.
Associated Tags
live chat software, whatsapp support, free live chat, messaging support, tidio alternative
Who should use Freshchat?
Discover practical workflows and real-world scenarios where Freshchat delivers key solutions.
A five-person startup runs site chat and email support on the free plan
A retailer answers WhatsApp orders and Messenger questions from one inbox on Growth
A team lets the AI agent handle the first 500 conversations a month before paying for more
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