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Team inbox for email, chat, SMS and social with collaboration, rules and analytics. Starter $25 (up to 10 seats), Professional $65 (up to 50), Enterprise $105 per seat/month billed annually. 14-day trial.
Editor's take: “The best shared-inbox collaboration in the category; per-seat with seat caps per tier” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Trial | 14-day free trial of Professional features, no card; no free plan |
| Starter | Starter – $25 per seat/month billed annually, up to 10 seats (listed on 14 September 2026) |
| Professional | Professional – $65 per seat/month billed annually, up to 50 seats (listed on 14 September 2026) |
| Enterprise | Enterprise – $105 per seat/month billed annually (listed on 14 September 2026) – advanced AI, multiple workspaces, SSO, SCIM |
| Addons | Copilot $20/seat/month; Smart QA $20; Smart CSAT $10; QA+CSAT bundle $25; Autopilot from $0.05 per conversation (listed on 14 September 2026) |
Front is a paid platform with a 14-day free trial and no free plan. Its pricing page listed Starter at $25 per seat/month for up to 10 seats, Professional at $65 per seat/month for up to 50 seats, and Enterprise at $105 per seat/month, all billed annually, on 14 September 2026. Annual billing was stated as 24% cheaper than monthly; monthly rates were not readable. AI add-ons listed: Copilot $20 per seat/month, Smart QA $20, Smart CSAT $10, QA and CSAT bundle $25, Autopilot from $0.05 per conversation. Contracts over $25,000 require an onboarding package.
Quick Summary
Front is a shared inbox first and a help desk second: email, chat, SMS and social conversations assigned, commented on and resolved by a team, with rules, analytics and AI add-ons. Its pricing page on 14 September 2026 listed Starter at $25 per seat per month for up to 10 seats, Professional at $65 for up to 50 seats and Enterprise at $105, all billed annually.
Associated Tags
shared inbox, team email management, customer operations, email collaboration, intercom alternative
Who should use Front?
Discover practical workflows and real-world scenarios where Front delivers key solutions.
A logistics team works a shared ops@ inbox with assignments and internal comments
A support lead measures first-response time per teammate from analytics
A company scaling past ten seats moves from Starter to Professional
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