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Open-source omnichannel inbox with AI. Cloud: free for 2 agents (500 conversations/month), Startups $19, Business $39, Enterprise $99 per agent/month billed annually. Self-host free. 15-day trial.
Editor's take: “Open-source support desk: free cloud plan for two agents, self-hostable, $19 per agent above that” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Free | Hacker – free cloud plan, up to 2 agents, 500 conversations/month, 30-day retention; self-hosting free (open source) |
| Startups | Startups – $19 per agent/month billed annually (listed on 14 September 2026) – unlimited conversations, all channels, 1-year retention |
| Business | Business – $39 per agent/month billed annually (listed on 14 September 2026) – SSO/SAML, 2-year retention |
| Enterprise | Enterprise – $99 per agent/month billed annually (listed on 14 September 2026) – audit logs, 3-year retention |
| Addons | AI credits $20 per 1,000 (listed on 14 September 2026); 15-day trial |
Chatwoot is open source and free to self-host. Its cloud pricing page listed a free Hacker plan for up to 2 agents and 500 conversations per month, Startups at $19 per agent/month billed annually, Business at $39 per agent/month billed annually and Enterprise at $99 per agent/month billed annually on 14 September 2026. Additional AI credits were $20 per 1,000. A 15-day free trial is offered.
Quick Summary
Chatwoot is the open-source answer to Intercom: a shared inbox for website chat, email, WhatsApp, Messenger, Instagram, Telegram and more, with an AI assistant, that you can self-host for free or run on its cloud. Its pricing page on 14 September 2026 listed a free Hacker plan for up to two agents, then Startups at $19, Business at $39 and Enterprise at $99 per agent per month billed annually.
Associated Tags
open source customer support, self-hosted live chat, free live chat, omnichannel inbox, intercom alternative
Who should use Chatwoot?
Discover practical workflows and real-world scenarios where Chatwoot delivers key solutions.
A two-person startup runs all channels on the free cloud plan
A privacy-sensitive company self-hosts its support desk
A developer wires Chatwoot into a product through the API and webhooks
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