Thoughtly

Thoughtly is a no-code voice AI platform where teams configure AI agents to handle inbound and outbound phone calls through a guided conversation design interface. Users define call flows, set up agent responses, and connect the agent to a provisioned phone number. The platform supports use cases such as appointment booking, lead qualification, support triage, and follow-up calling. Once deployed, agents run on enterprise-grade telephony infrastructure and can handle unlimited concurrent calls, with every conversation captured for review and analysis. Thoughtly is used by sales development teams, customer support departments, and marketing agencies that need to scale phone-based interactions without adding staff in proportion to volume. A standard workflow involves configuring the agent's conversation logic, running test calls to validate responses, and deploying to a live phone line. Real-time transcription and conversation scoring allow managers to identify where callers disengage and where agent response quality can be improved. A/B testing functionality enables teams to compare different conversation scripts against live traffic to determine which performs better. The free tier allows teams to build and test agents before committing to live call costs. Live call handling is billed at a pay-per-minute rate starting at $0.08 per minute, meaning costs scale directly with usage rather than through a fixed subscription. This model suits teams with variable call volumes but requires planning for high-traffic periods. A practical limitation is that transcription and response accuracy depend on clear audio quality, and performance may degrade on poor-quality connections. Phone number provisioning is required before going live, which teams should account for in deployment timelines.