Pricing: Paid
Rating: 4.3/5
CloudTalk is a cloud call center platform with smart call routing, international numbers, AI features, analytics, and CRM integrations for sales and support teams.
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Editor-selected listing
Independent & reader-supported
Pricing
CloudTalk is priced per user per month across tiers that progressively unlock advanced call routing, analytics, automation, and AI features. International phone numbers are billed separately based on country. Custom enterprise pricing is available, and annual billing reduces the per-user cost.
| Plan | Details |
|---|---|
| Paid | Per-user monthly tiers scale from core calling and basic routing up to advanced IVR, skill-based routing, analytics, automation, and AI features like transcription and conversation insights. International numbers across 160+ countries are added on top. Enterprise plans offer custom pricing and dedicated support. |
What is CloudTalk?
Quick Summary
CloudTalk is a cloud-based call center and business phone software that gives sales and support teams intelligent call routing, international numbers, analytics, and AI features in one platform. It is designed for growing sales and customer support operations that need more than a basic phone line — automation, reporting, and CRM-connected workflows — without the cost of on-premise contact center hardware. CloudTalk offers international numbers in 160+ countries and integrates with the CRMs and helpdesks teams already use.
CloudTalk runs a full contact center in the cloud, giving inbound and outbound teams the tools to handle high call volumes professionally. Intelligent call routing, IVR, call queuing, and skill-based distribution direct callers to the right agent, while power and smart dialers accelerate outbound sales calling. The platform provides international phone numbers in over 160 countries, letting businesses present local numbers to customers worldwide, and its analytics dashboards give managers real-time and historical visibility into call volumes, wait times, agent performance, and service levels. AI-driven features such as call transcription and conversation insights help teams review and improve conversations at scale.
CloudTalk's integrations are central to its value — connecting to CRMs and helpdesks like HubSpot, Salesforce, Pipedrive, and Zendesk so calls are logged automatically, customer context appears during calls via click-to-call and screen pops, and workflows stay unified. This makes it well suited to sales teams running outbound campaigns and support teams managing inbound tickets from the same telephony backbone. Pricing is per user per month across tiers that unlock advanced routing, analytics, and AI capabilities, with numbers added based on country. As a cloud telephony product, voice quality depends on connectivity, and teams should map their required features to the right tier, since some advanced automation and AI capabilities sit on higher plans. See related.
Associated Tags
call center software, cloud phone system, VoIP, call routing, outbound dialer, CRM integration, call analytics
Key Features
Intelligent call routing and IVR
Power and smart dialers for outbound
International numbers in 160+ countries
Real-time and historical call analytics
AI call transcription and insights
CRM and helpdesk integrations
Call recording, queuing, and monitoring
Real Use Cases
How professionals leverage CloudTalk – AI Call Center and Business Phone Software
Discover practical workflows and real-world scenarios where CloudTalk delivers key solutions.
01
Support teams routing inbound calls to the right agents with IVR and skill-based distribution
02
Outbound sales teams accelerating call volume with power and smart dialers
03
Businesses presenting local phone numbers to customers across 160+ countries
04
Managers tracking call center performance with real-time and historical analytics
05
Teams auto-logging calls and surfacing customer context through CRM and helpdesk integrations
Editor's Verdict
Official ReviewCloudTalk is a robust cloud call center platform that equips sales and support teams with intelligent routing, outbound dialers, international numbers, and CRM-connected analytics without on-premise hardware. It is a strong fit for scaling call operations; buyers should map required AI and automation features to the right tier and factor in per-number costs.
4.3 / 5.0
Editor RatingReviewed by Sohail Akhtar
Lead Editor & Founder
Pros
What we like
- Combines inbound routing and outbound dialing in one cloud platform, serving both sales and support from a single telephony backbone
- Deep CRM and helpdesk integrations auto-log calls and surface customer context, keeping records unified and agents informed
- Strong analytics and AI transcription give managers visibility and coaching material to improve call center performance
Cons
Limitations
- As cloud telephony, call quality depends on each agent's internet connection
- Advanced automation and AI features sit on higher tiers, and international numbers add cost, so total price scales with needs
Target Audience
Who should use CloudTalk?
Growing sales teams running outbound calling campaignsCustomer support operations handling inbound call volumeBusinesses needing international local numbersTeams that want telephony tightly integrated with CRM and helpdesk
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Frequently Asked Questions
What is CloudTalk?
CloudTalk is a cloud-based call center and business phone platform that provides intelligent call routing, outbound dialers, international numbers, analytics, AI transcription, and CRM integrations for sales and support teams.
How much does CloudTalk cost?
CloudTalk is priced per user per month across tiers that unlock advanced routing, analytics, and AI features. International phone numbers are billed separately by country, and custom enterprise pricing is available.
Does CloudTalk integrate with CRMs?
Yes — CloudTalk integrates with CRMs and helpdesks including HubSpot, Salesforce, Pipedrive, and Zendesk, automatically logging calls and surfacing customer context during conversations.
Does CloudTalk offer international phone numbers?
Yes — CloudTalk provides international phone numbers in more than 160 countries, allowing businesses to present local numbers to customers around the world.
Who should use CloudTalk?
CloudTalk is best for growing sales and customer support teams that need a full cloud call center with routing, dialers, analytics, and CRM integration without investing in on-premise hardware.