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Echowin AI is a platform for building and deploying AI phone and chat agents that automate customer service calls and conversations 24/7.
Editor's take: “AI-native presentation tool, great for storytelling decks” — Sohail Akhtar
Reviewed by Sohail Akhtar
Lead Editor & Founder
What we like
Limitations
| Plan | Details |
|---|---|
| Free | Free to build, train, and test AI agents with $5 in starting credits and no credit card required. Includes knowledge base training, tool and integration configuration, CRM access, and testing via phone, voice, or chat. |
| Paid | Self-Serve at $49.99 per month: 1,600 included credits (~100 minutes of AI calls), unlimited concurrent calls, built-in CRM, Business Compass AI insights, full API access, and pay-as-you-go overages at $0.16/min for calls and $0.03/chat. White Glove at custom pricing: dedicated account manager, professional agent setup, custom persona development, priority 24/7 technical support, HIPAA and SOC2 Type II compliance, continuous optimization, and performance monitoring. |
Building, training, and testing AI agents is free with $5 in free credits and no credit card required. The Self-Serve deployment plan is $49.99 per month and includes 1,600 credits, equivalent to approximately 100 minutes of AI phone calls. After included credits are exhausted, usage is billed at $0.16 per minute for calls and $0.03 per chat message. The White Glove managed plan is available at custom pricing for enterprises requiring dedicated setup, HIPAA compliance, and continuous optimization.
Quick Summary
Echowin AI is a self-serve platform for building, training, and deploying AI agents that handle inbound phone calls and website chat interactions for businesses around the clock. It is designed for small and medium-sized businesses, service operations, and enterprises that need to automate routine customer communication without a full-time receptionist or large support team. The platform allows users to train agents using their own knowledge base, connect integrations including CRM and calendar tools, and go live on a monthly subscription with pay-per-use credits, while a managed White Glove option is available for organizations that prefer a done-for-you deployment with dedicated support.
Associated Tags
ai phone agent, call automation platform, ai receptionist software, crm integrated chatbot, voice ai customer service
Who should use Echowin AI?
Discover practical workflows and real-world scenarios where Echowin AI delivers key solutions.
A dental practice deploys an Echowin AI phone agent to handle appointment booking inquiries and after-hours calls, allowing patients to get answers and schedule without reaching voicemail or waiting for staff during business hours.
A local HVAC company trains an Echowin agent on their service catalog and FAQ content, deploying it to handle inbound call volume during peak seasons without adding temporary receptionist staff.
An e-commerce brand integrates Echowin AI with their CRM and uses the chat agent on their website to handle common order status, return policy, and product questions before routing complex cases to human agents.
A healthcare organization uses the White Glove plan to deploy HIPAA-compliant AI phone agents with custom persona development and a dedicated account manager overseeing ongoing optimization.
A developer uses Echowin's full API access to integrate AI agent capabilities into a custom client-facing application, building and testing agent behavior in the free environment before deploying to production.
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